Refund policy

14-day right of withdrawal

You can return your plaque within 14 days of receiving it, without giving a reason. Email us at momentqr@gmail.com with your order number and we'll send you the return address.

The plaque must be undamaged and complete. Return shipping is at your expense. We'll refund the amount you paid, using the same payment method, within 14 days of receiving the return.

90-day working guarantee

If your plaque fails or doesn't work within the first 90 days, we'll send you a new one free of charge or refund your money. Email us at momentqr@gmail.com with your order number and a short description of the problem.

This guarantee covers malfunctions of the NFC chip or the QR code. It doesn't cover knocks, breakage or damage from misuse.

You also keep all statutory warranty rights under applicable law.